Effective date: August 24, 2026

LOZES Inc. ("LOZES", "we", "us", or "our") provides managed IT, Microsoft 365, Azure, and related cloud and technology services to business clients. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website (lozes.ca) and our provision of services to clients, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.

1. INFORMATION WE COLLECT

We may collect the following categories of information: contact information you provide, such as your name, company name, job title, email address, phone number, and mailing address (for example, when you submit a form on our website or contact us to request a consultation); information you provide when engaging us for services, such as billing details and information about your organization's IT environment necessary to deliver our services; technical and usage information collected automatically when you visit our website, such as IP address, browser type, device information, pages viewed, and referring URLs, typically through cookies and similar technologies; and communications you send us, including emails, support requests, and information shared during consultations.

2. HOW WE USE YOUR INFORMATION

We use personal information to: respond to inquiries and provide requested information about our services; deliver, maintain, and improve the managed IT, cloud, and security services we provide to clients; handle billing, account administration, and client relationship management; communicate with you about your account or our services, including support and service-related notices; with your consent, send marketing communications, which you may opt out of at any time; operate, secure, and improve our website; and comply with legal, regulatory, and contractual obligations.

3. HOW WE DISCLOSE INFORMATION

We do not sell personal information. We may disclose personal information to: service providers and subprocessors who perform functions on our behalf (for example, hosting, cloud infrastructure, billing, or communication tools), under obligations to protect that information; Microsoft and other technology vendors as necessary to configure, deploy, and support the Microsoft 365, Azure, or other services we manage for you, consistent with those vendors' own terms and privacy practices; professional advisors, such as legal or accounting firms, where necessary; a successor entity in connection with a merger, acquisition, financing, or sale of assets; and regulators, law enforcement, or other parties where required by law or to protect our legal rights.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the site, understand how visitors use it, and support analytics. You can control cookies through your browser settings; disabling cookies may affect some website functionality.

5. DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction, consistent with the sensitivity of the information involved. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, meet legal and regulatory requirements, and resolve disputes, after which it is securely deleted or anonymized.

7. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent to certain uses of your information (subject to legal or contractual restrictions), and ask questions or raise concerns about our privacy practices. To exercise these rights, contact us using the details in Section 11. If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

9. CHILDREN'S PRIVACY

Our website and services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The effective date above indicates when this Policy was last revised. Material changes will be reflected on this page.

11. CONTACT US

Questions about this Privacy Policy or our privacy practices can be directed to: Email: [email protected] | Phone: +1 (844) 783-2030 | Mail: 1 Concorde Gate, #702, Toronto, Ontario M3C 3N6, Canada

This Privacy Policy is a general starting point and does not constitute legal advice.